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Support

Help desk

Ensures all calls are logged / managed using our Service System.

SOS’s help desk gives access to expert assistance and advice from a team of highly qualified engineers

Whether it is a request for consumable replenishment or an emergency call, all matters are carefully and appropriately managed. Approximately 75% of calls to the SOS helpdesk are and can be resolved over the phone.

 

On site technician visit

A team of fully trained engineers provide assistance and support on site when required. All engineers are manufacturer trained and attend regular update and refresher training courses when new or additional products are added to our portfolio.

 

Remote support

Our help desk team use remote log-in software to quickly and effectively solve day-to-day issues. By minimising site visits we are improving our support level to our clients, increasing up-time and as importantly contributing to our environmental credentials, less calls equals less emissions.