Our Services
Help Desk
Ensures all calls are logged / managed using our VCI Service System.
SOS’s helpdesk gives access to expert assistance and advice from a team
of highly qualified engineers. Whether it is a request for consumable replenishment or an emergency call, all matters are carefully and appropriately managed. Approximately 35% of calls to the SOS helpdesk are and can be resolved over the phone.
Remote support :
Our helpdesk team use remote log-in software quickly and effectively solve day to day issues. By minimising site visits we are improving our support level to our clients, increasing up-time and as importantly contributing to our Environmental credentials, less calls equals less emissions.
On site technician visit.
A team of fully trained engineers provide assistance and support on site when required. All engineers are manufacturer trained and attend regular up-date and refresher training courses when new or additional products are added to our portfolio. Our current average response time is 3.1 hours.
Consultancy
Managing print and making savings
SOS is an independent supplier of office printing equipment and document management solutions, printers, copiers, multifunctional devices and scanners: our service and support ensures your print resources and work processes work effectively on a day to day basis.
We simply focus on meeting your print objectives with the very best the market has to offer. We design solutions and support that 'fit' and we find ways to save you money too.
Less is more
We tend to reduce/consolidate the size of print fleets. We reduce paper usage and eliminate waste. We can even reduce energy consumption. Above all, we reduce costs. And yet, we still improve print quality and efficiency.
A Complete SOS Audit Service
Can you honestly say exactly how many printers and consumables your organisation possesses?
Even more importantly, do you know exactly the true cost of owning and running your office technology?
You may be surprised. Possibly even shocked! That’s because so many businesses operate on out-dated, uneconomic terms and simply ‘top-up’ inks, toners and paper ‘as needed’. Your consumables could quite literally be consuming money. But relax… there is an answer.
A print efficiency audit undertaken by SOS could easily save you between 10% and 40% on your printing costs.
Intelligent print cost analysis starts here.........
- The SOS detailed report includes:
- How many printers, copies and faxes are in situ
- How many pages are produced
- How much is spent on consumables
- Current environmental impact
- Comprehensive floor planning any ultimately....
- How much does print and copy cost my organisation?
SOS Next Steps
One of our consultants would be happy to visit you and discuss the next steps in assisting your organisation to identify your current print and copy spend. Upon completion of the report we will be in a position to formulate an action plan that will deliver quantifiable savings and a controlled print strategy for the future.
Short Term Hire
Short term photocopier rental is a flexible and cost effective solution for companies who cannot commit to long term leases or do not have the available capital to purchase the equipment they require.
We have found that short term photocopier/printer rental is an ideal solution for new companies who are not quite sure of their requirements and would like to rent a photocopier until they can see their true copying/printing volume trends.
SOS also caters for companies that have difficulty obtaining finance for photocopier leasing services, possibly due to being a new start up etc.
Short term rentals are ideal for all Conferences, Exhibitions, Building and Construction Projects, Festivals, and any other special event.
Benefits of short term rental:
- Flexible rental periods from 7 days to 2 years.
- Flexible service agreements with all machines.
- All toners and parts can be included.
- Machines with the capability to network print, scan, copy and fax are available.
- Quick delivery and installation.
- Regular account management to ensure satisfaction with the machine's performance and your progress.
- Nationwide service and support.
